Chatvorys respects your privacy. This policy explains how we collect, use, and protect your information when you use our automated chat services for Facebook, Messenger, Instagram, and WhatsApp.
1. Information We Collect
When you register for or use our platform, we may collect:
- Contact Information: Your name, email address, phone number, and company name.
- Social Media Authorization Data: To enable automated replies, we require you to authorize access to your Meta platforms. We only request the permissions necessary to fulfill automated workflows.
- Interaction Data: Message logs generated when your customers interact with your chatbots. These data belong to you; we act solely as a data processor.
- Technical Data: IP addresses, browser types, and device information used to ensure system security.
2. How We Use Information
- Provide, operate, and maintain our automated chat services.
- Process subscription billing and payments.
- Respond to your customer support requests.
- Improve and optimize our product features.
3. Sharing and Disclosure
We do not sell your personal information. We may share information only with:
- Service Providers: Trusted third parties that assist us (e.g., cloud hosting, payment gateways).
- Legal Requirements: To comply with applicable laws or governmental requests.
- Meta Platform Compliance: Our services interact directly with Meta. By using our services, you are subject to Meta's relevant privacy policies.
4. Data Security
We implement industry-standard technical measures (like SSL/TLS encryption) to protect your data. However, no internet transmission is 100% secure.
5. Your Rights
You have the right to access, correct, or request the deletion of your personal information. If you wish to stop using our services, you can revoke authorization in your dashboard.
6. Contact Us
If you have any questions, please contact us at:
- Address: 123 Automation Blvd, San Francisco, CA 94107, USA
- Phone: +1 (800) 123-4567
- Email: contact@chatvorys.com